FAQs & Store Policies

If you're unsure of your ring size, we recommend getting your finger sized by a professional jeweler.

You can also try an online ring sizer, or order an at-home ring sizer from us.

If you receive your ring and it doesn't fit, you can take it to a local jeweler for resizing.

If you prefer, we can also resize it for you for a fee of $40 for resizing down or $50 for resizing up, plus a $75 shipping charge.

We offer engraving services for an additional charge of $10 per letter.

Please note that engraving is considered personalization and items with engraving are final sale.

All of our settings are covered by a one-year warranty, and we will replace diamonds up to 3mm in size at no cost, unless the item shows signs of undue wear and tear.

However, gemstones and diamonds are not guaranteed against loss, chips, or wear and tear, so we recommend that you insure your item through a private insurance company.

At P&S Jewelry, we believe that the selection of stones is a crucial element in creating exceptional jewelry.

Our team comprises expert gemologists and designers who meticulously handpick each stone for its color, clarity, and brilliance.

We understand that each stone has its own distinct character and we strive to showcase its unique beauty in every piece of jewelry we design.

We use only conflict-free diamonds in all our jewelry designs at P&S Jewelry.

We partner only with reputable suppliers who share our values of ethical sourcing and sustainability.

We are passionate about providing our customers with jewelry that is not only aesthetically appealing but also ethically sound.

While we appreciate the sentimental value of heirloom diamonds and client-provided stones, at this time, we cannot accept the liability of working with them.

We apologize for any inconvenience caused by this policy.

P&S Jewelry understands that sometimes customers may not be satisfied with their fine jewelry purchase, and we are committed to providing a hassle-free return process.

Customers must provide written notification within 7 days of receiving their jewelry to initiate the return process.

Jewelry must be returned to, including shipping time, within 14 days to be eligible for a full refund:

P&S Jewelry
412 W 6th Street
Los Angeles,CA 90014

We regret to inform customers that items shipped outside of the United States are not eligible for returns.

Additionally, to be eligible for returns, all items must be unworn and in their original condition.

Customers can contact us at pandsjewelry1@gmail.com to process a return and receive a mailing label.

Once we receive the item in its original condition, we will issue a full refund within 2 to 5 days of receipt using the same method of payment

Due to the unique nature of custom projects, we are unable to offer returns or exchanges on such items.

Our custom work is tailored specifically to the individual's vision, and as such, we cannot accept returns or exchanges..

We offer the following shipping methods for high-valued items:

• Standard Shipping: Our standard shipping option includes insurance coverage for the full value of your purchase. Delivery times may vary depending on your location.
• Express Shipping: For expedited delivery, we offer express shipping with enhanced tracking and insurance coverage for the full value of your purchase. Delivery times are faster compared to standard shipping.

We are pleased to offer free standard ground shipping for domestic orders totaling $1,000 or more. For orders below $1,000, shipping fees will be calculated based on the shipping method selected and your location. The shipping cost will be displayed during the checkout process, and you will have the option to choose your preferred shipping method.

This change reflects your offer of free shipping for eligible domestic orders while still providing information about shipping fees for orders below the specified amount.

All high-valued items are shipped with comprehensive insurance coverage. This insurance covers the full retail value of the item in the event of loss, theft, or damage during transit. In the unlikely event that an issue arises during shipping, we will work closely with the insurance provider to resolve the matter.

For added security, all shipments of high-valued items will require a signature upon delivery. This ensures that your valuable purchase is received by you or an authorized recipient.

We provide shipment tracking information for all orders. You will receive an email with a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your shipment.

We offer international shipping for high-valued items. Please note that customs and import duties may apply to international shipments, and it is the responsibility of the recipient to pay any applicable fees. We recommend contacting your local customs office for more information.

Shipping times may vary depending on the shipping method and your location. Estimated delivery times will be provided during the checkout process. Please note that delivery times may be affected by factors beyond our control, such as customs processing and local postal services.

Please ensure that the shipping address provided during checkout is accurate and up to date. We are not responsible for lost or delayed shipments due to incorrect address information.

If you have any questions or concerns about our high-valued item shipping policy or the status of your order, please contact us at pandsjewelry1@gmail.com.